Email
sinha.rk.dr@gmail.com
Can OTIF be improved?
Customer service, as measured by OTIF (On Time In Full) performance is a high priority objective in most companies. Supply Chain teams are measured on OTIF. They also undertake several initiatives to improve it.
Does the OTIF actually go up as a result? And does it sustain at the higher level?
We have seen organisations sweating it out and implementing technology solutions, but the OTIF doesn’t budge. Even if it does, it regresses to the earlier level quite soon. Why is that?
If we want to improve OTIF, we must make it a habit to honour our commitments to customers. The good news is… this habit can be cultivated at organisational level.
All we need to do is install some Keystone Habits in the organisation, which have a direct impact on OTIF. One such habit is starting the meetings on time.
If you track an organisation’s meeting culture, whether they start on time or not, you can actually predict their OTIF performance! The link is in instilling the internal discipline in teams of honouring their commitments.
Sounds simple and it’s extremely effective in OTIF improvement.
There is another Keystone Habit that I’ll cover in my next post…