Email
sinha.rk.dr@gmail.com
Last mile empowerment can do wonders to Supply Chain performance.
How are the last mile employees working in your organisation? Are they putting in their heads and hearts to serve the customers? Or are they just following the Standard Operating Procedures (SOPs) to carry out their routine (often repetitive and boring) work?
In case of exceptions, are they empowered to take quick decisions or are they supposed to check with the higher ups before going ahead?
Empowering the last mile employees can have a significant positive impact on the company’s performance. It speeds up execution, caters to varying needs of customers, and generates customer loyalty.
If you are worried about the quality of their decisions, put some guidelines and guardrails, but let them decide.
Empowerment is essential to make our supply chains more agile.