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Dashboards should be actionable to improve the supply chain processes.
Dashboards with multiple KPIs displaying the latest value and trends are just nice-to-have things to impress others, they don’t really improve the underlying supply chain processes. If the real intention is continuous improvement of product availability and freshness, we need dashboards which prompt and nudge people to act.
The dashboard should tell us the few exceptionally good things that happened yesterday so that we can analyze it for learnings, deploy the learnings horizontally and improve the ways of working to incorporate it as a regular practice.
Similarly, the dashboard should also tell us the top few slippages where the supply chain failed to perform as expected, so that the learnings from these instances can be used to strengthen the process further and make it more robust.
Dashboards should also be context-specific and relevant, depending on who is using it. Role specific exception-based dashboards are the way to go…