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Beauty lies in simplicity of Supply Chains.
Most companies have made their supply chains so complex that customer service takes a beating. Their employees are often busy managing their local part of the supply chain and taking their eyes off the customers. More so, if they are managing the backend operations of procurement and manufacturing.
If the company wants to improve its customer service by making the supply chain more agile, some consultants offer solutions which increase the complexity even further.
The real solution lies in simplifying the entire supply chain, working backwards from the customer needs and designing a set of simple processes and decision rules, which the teams can understand and execute. TOC framework, Design Thinking and System Design concepts are useful.