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Can your business improve its OTIF performance?
OTIF is an important metric of customer service. Most businesses have an undergoing initiative to improve it. After all, it measures whether the business is delivering its promise or not.
It is intriguing that some businesses are able to improve it consistently while some others find it almost impossible to move the needle. Why is that? Are there any lead indicators which tell us whether the business can improve it or not?
My experience suggests that the difference does not lie in the capability of its teams. It is actually behavioural in nature and rooted in the culture of the organisation.
There are two lead indicators which give us a fair clue on the company’s ability to improve OTIF.
If we are serious about OTIF improvement, let’s start paying our vendors on the due date and start meetings on time.
What do you think?