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Technology solutions can sometimes turn into a disabler!
Technology solutions in various cases are deployed to serve a specific purpose. It is often to expedite the transactions and reduce the queue.
Fastag readers at toll booths is one such application, which has eased the traffic congestions and shortened the queues. The key metric to monitor in this case is the time taken to read the Fastag.
I was pleasantly surprised to find that the same application has now been extended to parking lots. The objective is to reduce the transaction time and eliminate cash handling. However, my experience at one of the leading malls recently was quite on the contrary.
The Fastag reader refused to sense the Fastag on my car. I had to inch forward and backward multiple times, at a slow speed, so that the reader could sense the tag.
Is the technology helping in this case or is it becoming more of a disabler?
Time taken to read the Fastag continues to be the key metric in this case. The question is… was it measured and validated during the testing phase?